E-102
Intake & Routing
Read the request, pick the crew, set the priority, promise a window.
A dispatcher reads a customer's call-out, decides which crew and equipment to send, how urgent it is, and when to promise arrival.
WHO BUYS IT · Field service companies · Utilities and public works · Any operation with a dispatcher who 'just knows'
INPUTS
- Free-text request
- Site, distance from yard
- Equipment on hand
- Time of day and day of week
THE PROPOSAL
- Crew and equipment assignment
- Priority tier
- Promised arrival window
- A short reason the dispatcher can edit
WHAT THE EXPERT CORRECTS (CAPTURED AS RULES)
- Priority given certain words or customers
- Which yard serves which area
- Two-truck jobs
WHERE THE LANGUAGE MODEL EARNS ITS PLACE
Classifies the free-text request into a job type and pulls out the facts (what, where, how bad). Routing and priority come from captured rules, so the dispatcher's overrides stick.